Hermeno Support

Last updated: TBD before first public release

Contact

For questions, technical problems, privacy requests, or account-related support, contact:

Support email: [SUPPORT EMAIL]

Website: https://hermeno.de

Before contacting support

Please include:

• a short description of the problem;
• the app version;
• the device model and iOS version;
• the steps that caused the issue;
• screenshots, where helpful.

Do not send passwords, access tokens, refresh tokens, or other sensitive authentication information.

Account access

Hermeno provides account-related functions for:

• email verification;
• password reset;
• account recovery;
• account deletion.

Privacy requests

Requests concerning access, correction, deletion, restriction, portability, or objection may be sent to:

Privacy email: [PRIVACY CONTACT EMAIL]

Account deletion

Users can initiate account deletion directly inside the Hermeno application.

If account deletion cannot be completed in the app, contact support using the email address above.

Response times

Hermeno aims to respond to support requests within a reasonable period. Response times may vary depending on the complexity of the request and current support capacity.

Languages

Support may be provided in:

• English;
• German.